Ticketing, SLAs & automation
Tickets, contacts, tags and assignment. Business-hours SLA policies with breach detection, macros, automation rules, saved views and full-text search.
Customer portal & KB
A magic-link customer portal and knowledge base, plus per-ticket time tracking, attachments and post-resolution CSAT.
Integrations & governance
Pull from CRM, invoice time to Books, spawn Field jobs from a ticket. Role-based workspaces and a tamper-evident audit log throughout.